Crown refund ticket mixup.

Long story short I went to preview something in the Crown store. Purchased by mistake instead (720 crowns)

(XBOX) Opened a ticket asking for any chance of a refund and then a response was sent to my email that is linked to my PC account asking if I wanted the refund. I reply saying yes please and then receive another email saying that the email I've just replied from was invalid and please respond using the email that originally Opened the ticket..

OK so..

I go to the website, log in, change my contact email to the email that my xbox account is linked to, open another ticket (as i thought my responses werent going through/1st ticket is void) asking if they can refund, I get a response to the second ticket in my pc linked gmail inbox again despite having just changed contact information saying that they will process a refund...

I log in today to find that a refund has been processed twice, so instead of getting 720 crowns I got 1440 crowns returned.

I have Opened a ticket to ask if they can remove 720 crowns, but im limited to how much text i can put in there so i cannot explain in depth whats happened and im freaking out abit because ive heard of people getting banned in these scenarios..

Can anyone advise or at least put my mind at rest, I've put too much work into this game to lose my account over something that Zeni is essentially at fault for here..I mean if my Gmail account was an email that was invalid to respond on, then why would they send a ticket response to a different email than the one that opened the ticket in the first place?

Worried and frustrated.. i hope they just take the 720 crowns back so it's refunded correctly and I can play and spend crowns without worrying of randomly being banned over a stupid mistake and x2 tickets being opened simply because I was told my email was invalid and please could i respond using the original one -.-

Submitted by le11is | #Specialdealer Special Offer Online Shopping Store 2016