Timed out because stuck on loading screen (XBOX)

(Asking for a friend)

Hi,

My friend, who is kind of new to the game, on XBOX One X tried to play a game, accepted the match and got stuck on that Accepted/Declined screen.

So he had to ultimately restart the game after a minute. Meanwhile, he is technically in a match because his name appears in the God selection. By leaving, it cancels the match and he gets timed out.

It’s not the first time so he got a 720 minutes ban...

Is he doing something wrong? Is there a solution to that? Is it the servers? Is there a way to appeal if it happens again? Obviously it’s easy to blame the servers especially since Season 8 started...

Submitted by Tiguy10 | #Specialdealer Special Offer Online Shopping Store 2016