Console: Xbox One X
Latest official update as of 2018-10-28: (10.0.17763.2023 rs5_release_xbox_dev_1810.181009-1510)
Controllers tested: Several from model 1708 whites and blacks.
External USB3 HDD used: Tested with 2 different models: Seagate Backup Plus Fast 4TB (STDA4000200) and Seagate 4 TB Game Drive. Both formatted on Windows and SMART checked before using with HD-Tune, drives are in perfect condition. Different USB3 cables also tested. Drive recognized by Xbox as external media storage and set as capture location.
Problem symptoms: Controller freezes while playing or in the dashboard menus. The white X button continues to light but no buttons or movement is registered anymore when in frozen state.
Only ways to unfreeze the controller:
- Remove the batteries, put them back and turn the controller on.
- Press and hold the X button until the controller power-cycles itself, the X button then blinks and gets resynced with the Xbox.
- Wait for several minutes until the controller unfreezes itself. This can take between 5 and 10 minutes.
Troubleshooting process:
- For getting the controller to freeze I usually start a capture to the external hard disk and play FIFA 19 or some other game. There is no specific time for it to freeze. When the freezing happens it is just the controller that is affected, the capture process continues to run fine. You just unfreeze the controller and can continue playing and stop the capture.
- Capture settings: 720 SDR
- The problem is random. There can be several hours of activity before it happens.
- I have run several capture sessions before the controller freezing problem arises.
- Once the controller freezing happens one time it continues to freeze often until the Xbox is fully turned off using the Settings - Power & Startup - Turn off or restart - Full shutdown.
- I have totally reseted the Xbox deleting everything and the problem is still present.
- I have tested with 2 different Xbox One X consoles (one of them totally new) and the problem is present on both, different controllers have been also tested (model 1708).
- I have disconnected the external hard disk from the Xbox One and it has been running fine for 5 days without a single controller freeze.
- The only other external peripheral that has been connected to the Xbox all the time is an Astro A20 wireless headset.
I have reported the problem using the Xbox Insiders app from inside the Xbox. I have also been in contact with Microsoft support on the phone and they encourage me to use the Xbox Insiders program to try to find a solution because they didn't know what to do.
Really don't know what to do. This issue is killing the fun of using the console. Any help will be greatly appreciated. Thank you.
Submitted by Thorz74 | #Specialdealer Special Offer Online Shopping Store 2016
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