Good afternoon everybody,
I work in IT for a living, so I've done some troubleshooting of my own and I can't figure out how to fix my issue. Whenever I try to stream via either the Twitch app or the Mixer app, this is what I see - Image Hosted on my Website For some reason no image hosting application will accept that image -- it won't process.
Sometimes I'll be able to see an actual image, but the audio is terribly choppy and the image shows for barely a second before reverting back to that colored-static in the image above.
Important Details:
- I live in an apartment complex
- I have Comcast internet, 100Mb download, ~18Mb upload
- I have tested the connection on pingtest.net and received an A- (jitter, ping, etc. were all "normal.")
- I have removed all splitters from my apartment (but who knows how many others are installed throughout my building)
- My Xbox One is connected directly to the modem with an ethernet cable (CAT6)
- I have Comcast's modem/router combo
Troubleshooting Performed:
- Hard-reset Xbox One S
- Un-installed and re-installed the Twitch app
- Tried logging in with a different Twitch username (trying everything here)
- Factory reset/wiped the Xbox One S and set it up completely fresh, redownloading everything
- Tried replacing the ethernet cable with a new one
- Factory reset the modem
- Tried streaming with UPnP enabled
- Setup a DMZ, placed my Xbox One S in the DMZ and disabled UPnP
- Disabled UPnP & DMZ, then port forwarded to my Xbox One S
- Tried streaming when connected to WiFi (in case my ethernet port was going bad)
- Tried a new coax cable from the jack to the modem
- Tried a different jack
- Tried on a different Xbox One S
Troubleshooting Not Performed:
- Using my own modem versus the one that Comcast supplies
- Using a capture card instead of the built-in apps (not really an option)
- Switching ISPs (not really an option)
Any thoughts? 18Mbps upload speed with no jitter should be able to handle streaming in 720p with no issues. I just don't understand.
Thanks in advance for any help.
EDIT: SOON™
Submitted by techcp2014 | #Specialdealer Special Offer Online Shopping Store 2016
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