Thursday, 14 September 2017

I have an issue streaming from the Xbox One, can someone shed some light for me?

Good afternoon everybody,

I work in IT for a living, so I've done some troubleshooting of my own and I can't figure out how to fix my issue. Whenever I try to stream via either the Twitch app or the Mixer app, this is what I see - Image Hosted on my Website For some reason no image hosting application will accept that image -- it won't process.

Sometimes I'll be able to see an actual image, but the audio is terribly choppy and the image shows for barely a second before reverting back to that colored-static in the image above.

Important Details:

  • I live in an apartment complex
  • I have Comcast internet, 100Mb download, ~18Mb upload
  • I have tested the connection on pingtest.net and received an A- (jitter, ping, etc. were all "normal.")
  • I have removed all splitters from my apartment (but who knows how many others are installed throughout my building)
  • My Xbox One is connected directly to the modem with an ethernet cable (CAT6)
  • I have Comcast's modem/router combo

Troubleshooting Performed:

  • Hard-reset Xbox One S
  • Un-installed and re-installed the Twitch app
  • Tried logging in with a different Twitch username (trying everything here)
  • Factory reset/wiped the Xbox One S and set it up completely fresh, redownloading everything
  • Tried replacing the ethernet cable with a new one
  • Factory reset the modem
  • Tried streaming with UPnP enabled
  • Setup a DMZ, placed my Xbox One S in the DMZ and disabled UPnP
  • Disabled UPnP & DMZ, then port forwarded to my Xbox One S
  • Tried streaming when connected to WiFi (in case my ethernet port was going bad)
  • Tried a new coax cable from the jack to the modem
  • Tried a different jack
  • Tried on a different Xbox One S

Troubleshooting Not Performed:

  • Using my own modem versus the one that Comcast supplies
  • Using a capture card instead of the built-in apps (not really an option)
  • Switching ISPs (not really an option)

Any thoughts? 18Mbps upload speed with no jitter should be able to handle streaming in 720p with no issues. I just don't understand.

Thanks in advance for any help.

EDIT: SOON™



Submitted by techcp2014 | #Specialdealer Special Offer Online Shopping Store 2016

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