it's a KS8000 model. every other device in the apartment gets the wifi beautifully (including the xbox one directly underneath the tv) but in the last day I've used it, the tvs smart programs won't work because it "can connect to the wifi but not to the internet."
it finds the wifis (both the 5 and 2.4) just fine, but won't permanently connect to them. the router is one room away, no more than 40 ft, on the same floor. upon initial setup, YouTube at least worked fine on the 2.4. then later we signed into all of our streaming services (Netflix, Hulu, HBO, Amazon) and tried to watch Hulu.
at first there were a bunch of errors like "key no longer valid, please try again" and "unable to connect, retry." I cycled between the two wifis and eventually got a connection that worked.
we got until the first commercial break and it lost connection. haven't gotten it back since.
I would be fine just resorting to using the xbox for streaming, but it maxes out at 720p...
please help! this is a new tv on a proven wifi network...I'm so frustrated.
Submitted by echof0xtrot | #Specialdealer Special Offer Online Shopping Store 2016
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