I used to use my LG G3 (gave it to another line on the account) and my mom has the Samsung Galaxy S3. Recently, we've been trying to call Care but when we do it says "Processing..." and then doesn't place the call.
We have good service. On my 6+ I currently have 1 bar of LTE in my bedroom but in the living room or outside it is 3-4 of 4G OR LTE (goes back and forth).
Since this is happening on more than one Android device running two separate versions of Android it seems like a problem on T-Mobile's end, right? I recently called when I tried to place the call to T-Mobile and when I did call that time (LG G3) I dialed 611 like 5 times and finally on the 5th time it went through until I got the robot at the beginning and then the other 4 calls started to be placed all at once.
The S3 just didn't place any of the calls when we called on it. These things happened over 30 days apart from one another. We haven't tried calling on any other Android phone on the account.
One thing to note is that when my LG G3 was having this issue, I was rooted running stock ROM. My mom isn't into all that stuff so she is on stock ROM unrooted. Both on the same account.
TL;DR what could be causing the issue where we can't call Care via our Android devices? I've never had an issue where it would say "Processing..." and not place the call on any other OS besides my LG G3 or this S3. Ideas?
EDIT: I forgot to add that in the process of trying to figure out what was going on with my G3 I tried a new SIM Card and the short codes or whatever to the SIM card were reset. So, not sure what is going on since now it is two different SIM cards.
Submitted by DudeThatsErin Samsung Galaxy Note 5 Gsmarena
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